Privacy Policy

Effective Date: 11 October 2024
Location: 4KWD, Rawatsar, Dist. Hanumangarh, Rajasthan, India

At CarsWhere, protecting your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with Indian laws, including the Information Technology Act, 2000 and associated rules, as well as any applicable data protection laws in India. By accessing or using the CarsWhere website and services, you agree to the terms and practices outlined in this policy.

1. Information We Collect

We collect various types of information from users to provide and improve our services. This may include:

a. Personal Information:

• Full name
• Contact details (email, phone number, physical address)
• Payment information (for transactions)
• Identification numbers (e.g., PAN, Aadhaar, if required for legal compliance)

b. Non-Personal Information:

• IP address
• Browser type
• Device information
• Cookies and browsing behavior

c. Vehicle Information:

• Vehicle make, model, year, condition, and relevant details provided when listing a car for sale.

2. Purpose of Collection

The information we collect serves several purposes, including but not limited to:

a. Providing and Improving Services:

• Facilitating the buying and selling of vehicles on the platform.
• Personalizing your experience by offering customized recommendations and listings.

b. Communication:

• Sending transactional emails, marketing messages, and notifications related to your account and activities on the website.

c. Legal Compliance:

• Ensuring compliance with local and national laws, including regulations governing taxation, identity verification, and money laundering.

d. Improving User Experience:

• Understanding how users interact with the website to enhance functionality and ease of use.

3. Consent and Lawful Processing

By using CarsWhere, you consent to the collection, use, and processing of your personal information as per this Privacy Policy. Our data collection practices comply with Indian law, including:

• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
• The Indian Contract Act, 1872, which governs the contractual nature of online transactions.

4. Information Sharing and Disclosure

We respect your privacy and will not share your personal information with third parties, except as outlined below:

a. With Service Providers:

We may share data with trusted third-party vendors who assist with payment processing, customer support, and website hosting. These providers are contractually bound to handle your data securely and in accordance with Indian laws.

b. For Legal Requirements:

We may disclose your information to governmental authorities or legal bodies to comply with the Indian legal system and regulations, including court orders, tax laws, or other legal obligations.

c. Business Transfers:

In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, with notice provided to you.

5. Data Security

CarsWhere takes the security of your personal information seriously and follows the prescribed Reasonable Security Practices and Procedures under Indian law. We use encryption protocols (such as SSL) and ensure that our systems are designed to prevent unauthorized access. However, no security system is completely foolproof, so we encourage users to protect their accounts with strong passwords and remain cautious online.

6. Data Retention

We retain your personal data only as long as it is necessary for the purposes outlined in this Privacy Policy, including complying with legal obligations (such as accounting and tax reporting requirements) and enforcing agreements. In case of user account termination or inactivity, certain data may be stored for record-keeping purposes, per Indian statutory guidelines.

7. Your Rights

Under Indian law, you have the following rights with respect to your personal data:

a. Right to Access:

You can request access to the personal data we hold about you and ask for details on how we use it.

b. Right to Rectification:

If your personal information is inaccurate or outdated, you can request corrections.

c. Right to Withdraw Consent:

You may withdraw consent for data processing or request deletion of your personal data, except where it is retained for legal compliance or operational purposes.

d. Right to Opt-Out of Marketing:

You can unsubscribe from promotional emails and marketing communications by following the instructions provided in our messages or by contacting us directly.

8. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience on CarsWhere. Cookies allow us to remember your preferences, track your site activity, and provide you with personalized recommendations. You can adjust your browser settings to disable cookies; however, doing so may affect your ability to use certain features of our website.

9. Third-Party Links

CarsWhere may contain links to third-party websites or services. Please note that we do not control the content or practices of these external sites and are not responsible for their privacy policies. We recommend reviewing the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time in response to changing legal, regulatory, or operational requirements. We will notify you of any material changes through our website or email communication. Continued use of the platform following changes indicates your acceptance of the updated policy.

11. Grievance Redressal Mechanism

In compliance with the Information Technology Act and rules thereunder, we have appointed a Grievance Officer to address your concerns and queries regarding the use of your personal information:

Grievance
Email: support@carswhere.com
Address: 4KWD, Rawatsar, Dist. Hanumangarh, Rajasthan, India

If you have any concerns or complaints regarding the collection or use of your personal information, you may contact the Grievance Officer, and we will address the issue in accordance with Indian law.

12. Contact Us

If you have any questions about this Privacy Policy or your personal information, please feel free to contact us:

Email: support@carswhere.com
Address: 4KWD, Rawatsar, Dist. Hanumangarh, Rajasthan, India

By using CarsWhere, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your data as described herein.